Industry
Identity security for insurers under IRDAI guidelines
Insurance companies manage two distinct identity populations: employees and a large, often high-churn network of agents, intermediaries and partners. Both may require access to policyholder data and insurance applications. IamLogic provides IAM and identity governance capabilities to manage authentication, application access and lifecycle controls across these populations.
The challenges
What we hear from teams like yours
Agent churn at scale
Agents and intermediaries can join, change roles or lapse frequently, while their access to agent portals and insurance applications may continue unless lifecycle changes are reflected across connected systems.
Policyholder data exposure
Claims, underwriting and CRM systems hold sensitive policyholder information across departments and TPAs. Consistent identity and access controls are needed to manage who can access these systems and the information within them.
Demonstrable compliance
IRDAI expects evidence of periodic access reviews — not simply a policy document stating that reviews happen. A structured identity governance process helps insurers manage reviews, approvals and evidence across employees, agents and other users.
IRDAI's Information and Cyber Security Guidelines (2023) require insurers to implement access management, privileged access controls and periodic review of access rights, with board-level accountability. IamLogic maps these identity and access requirements to product controls to help insurers establish structured governance and maintain review evidence. See the full mapping of IRDAI identity and access management requirements to product controls.
How IamLogic helps
Two products, applied to your problem
Access Manager
- SSO and MFA across agent portals, core insurance systems and office applications, helping insurers centralise authentication across employee and external-user access.
- Context-based authentication that can apply different authentication requirements based on factors such as network, IP address, location, time or custom policy — for example, an agent signing in from outside the office network versus an underwriter on it.
- Password self-service that reduces repetitive support requests across distributed agents, intermediaries and other non-technical users.
IamLogic IGA
- Lifecycle automation for employees and agents, driven by HR and agency management systems, so joining, role changes and exits can trigger the appropriate access changes.
- Access certification campaigns scoped to policyholder-data systems, departments, roles or user populations to help insurers generate traceable evidence for IRDAI and internal reviews.
- Segregation-of-duties controls that identify and prevent conflicting combinations such as claims initiation and claims approval.
Outcomes
What changes
- Lapsed agents and other external users can have access removed as part of automated lifecycle workflows when the authoritative source records the relevant status change.
- IRDAI audit responses supported by system-generated access review, certification and governance evidence rather than manually assembled records.
- One governance view across employees, agents, intermediaries and partners, helping teams manage access consistently across internal and external identities.
FAQ
Common questions
Can IamLogic govern external agent identities, not just employees?
Yes. IamLogic IGA can use authoritative sources beyond HRMS, including agency management or partner systems, to drive joiner, mover and leaver events for external populations.
What should insurance companies look for in IAM software?
Insurance companies should consider IAM software that supports SSO, MFA, application integration, employee and external-user lifecycle management, access reviews, SoD and audit evidence.
Can IamLogic manage access for insurance agents and intermediaries?
Yes. IamLogic IGA can govern external identities using agency management or other authoritative systems, while Access Manager can provide authentication and access controls for supported agent-facing applications.
Does IamLogic support SSO and MFA for insurance applications?
Yes. Access Manager supports SSO using SAML, OIDC and OAuth2, along with multiple MFA methods and context-based authentication policies for supported applications.
Can IamLogic automate employee and agent onboarding and offboarding?
Yes. IamLogic IGA supports lifecycle workflows driven by authoritative sources such as HR and agency management systems, allowing access changes to follow joining, role changes and exits.
Does IamLogic support access reviews for IRDAI compliance?
Yes. IamLogic IGA supports scheduled access certification campaigns, reviewer sign-off and retained evidence that can help insurers demonstrate periodic access reviews.
Can IamLogic support segregation of duties for insurance processes?
Yes. IamLogic IGA supports SoD policies that can identify and prevent conflicting access combinations, such as claims initiation and claims approval.
Can IamLogic manage access across insurance applications used by employees, agents and partners?
Yes. Access Manager and IamLogic IGA can be used together to address authentication, access and governance across supported employee and external-user application environments.
See IamLogic against your environment
Bring your application list and your regulator's last questionnaire — we'll demo against both.